Why TCS Transportation
Setting the Standard in Transportation Excellence
For over 43 years, TCS Transportation Services, a division of The Convention Store, Inc., has been a trusted leader in transportation management, delivering innovative, efficient, and customer-focused solutions across the industry.
Our Mission
We are committed to providing the highest quality transportation systems—designed for safety, reliability, and exceptional guest experience. Every ride, every interaction, every service reflects our dedication to excellence. ;
What We Do
At TCS, we believe actions speak louder than words. Across all our operations, from Commuter/Connector Stores and Call Centers to Ticket Vending Machines, Distribution & Digital Displays, and Event Transportation, our team is driven by a shared commitment to outstanding service.
Why Clients Choose TCS
- Elite client partnerships built on trust and performance
- Purchasing power that drives cost-effective solutions
- Experienced, customer-first staff who go above and beyond
- Proven success in conventions, trade shows, airports, sporting events, and commuter services
Our Promise
We take pride in being the best at what we do, not just in words, but through the integrity, care, and personal attention we bring to every project. Our clients return year after year because we consistently exceed expectations.
Meet Our Team
Becky Smith, President and CEO, leverages 30 years of diverse and comprehensive experience across Finance, Human Resources, Operations, Transportation Logistics Management, Ticket Demand Management, and Office Administration. Throughout her career, she has consistently demonstrated the ability to build strong organizational foundations and streamline complex processes. These strengths enable her to lead with both strategic vision and operational precision, guiding the company toward sustained growth and excellence.
Kristen Higgins, Vice President & Chief Human Resource Officer, brings over 30 years of comprehensive experience in Human Resources, Transportation Logistics Management, Project Management, Contract Start-Up, Payroll Administration, and Employee Benefits. In her executive capacity, she provides strategic oversight across all facets of the organization, contributing to high level planning, operational leadership, and financial decision making. Her dual role reflects a deep commitment to both organizational excellence and employee development.
Gina Philbrick, or Vice President of Shuttle Operations, has over 15 years of hands-on experience in the transportation charter industry. She oversees every facet of shuttle logistics from single-vehicle transfers to large scale, citywide conventions and sporting events across the continental United States and Canada. She leads staff management and coordinates behind-the-scenes operations to ensure seamless execution of transit solutions.
Timothy Corcoran, Chief Shuttle Operations Manager, draws from over three decades of experience in shuttle management and logistics to bring thorough operational insight to TCS. His expertise spans the full spectrum of event transportation planning from designing bus terminals and optimizing site layouts to developing efficient routing systems and managing spectator flow. Tim’s contributions begin well before an event starts and continue through on-site execution.
David Fetkenhour, Vice President, TDM Operations, possesses over 20 years of experience in Transportation Demand Management (TDM) contract oversight. He collaborates closely with both internal teams and external partners with some of the nation’s most respected transit and mobility organizations to ensure contractual obligations are met with precision and that customer service consistently exceeds expectations. His commitment to reliability, operational excellence, and partnership continues to drive the success and reputation of TCS.
Behind every successful service is a team of dedicated leaders and professionals who are passionate about delivering excellence. At TCS, your satisfaction isn’t just a goal—it’s our standard.
But it doesn’t stop there. Our entire team brings the same dedication and quality to every client and every guest we serve. We have the know-how, the drive and the commitment to deliver a level of service no one else can match.
Time and again, we don’t just say we’re the best in the business: we prove it! But don’t just take our word for it. Read what our clients had to say about us in the endorsements section.
Team TCS visiting our Ballston Commuter Store during our annual site tour.
